Broschüres

Enghouse Interactives breites Produktportfolio versetzt uns in die einzigartige Lage, unseren Kunden und Partnern komplette, vollfunktionsfähige Lösungspakete aus einer Hand anbieten zu können. Diese Lösungen unterstützen die ganze Bandbreite an Bereitstellungsmethoden, sei es vor Ort, über private, öffentliche oder Community Clouds bis hin zu Hybrid-Anforderungen. Mehr Informationen finden Sie in den hier aufgelisteten Produktbroschüren.

Contact Center Self-Service Vermittlungsplatzlösungen Qualitätskontrolle Integrations Tools

Contact Center

Produkt-Broschüre

Multi-Channel Contact Center

Offers multichannel contact centre capabilities helping to seamlessly connect businesses of all sizes to their customers regardless. of contact channel.

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Produkt-Broschüre

Contact Center Enterprise

For organisations requiring advanced capability and customisation, which is highly available and can be used within distributed environments

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Produkt-Broschüre

Communications Center

Ideal for mid-size organisations looking for an out-the-box cost-effective all-in-one multimedia contact centre which is easy to deploy and install.

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Produkt-Broschüre

Communications Helpdesk

 Ideal for helpdesks looking to reduce costs and leverage Unified Communications. All call centre capabilities available to any department across the organisation.

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Produkt-Broschüre

Contact Center Service Provider

For service providers and shared service centres looking for a complete multi-tenant contact centre solution, which is highly scalable with shared architecture.

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Produkt-Broschüre

Outbound Communicator

A fully compliant Ofcom predictive dialler technology delivering high performance, extraordinary flexibility and user-friendly operation for dynamic outbound campaigns.

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Collateral: Self-Service

Produkt-Broschüre

Self Service Solutions

Empower customers to self-serve through a wide range of speech recognition, touch tone, web, forums and mobile options which are quick to implement, powerful, and extremely cost-effective.

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Produkt-Broschüre

Mobile IVR Navigator

Mobile IVR Navigator allows a user on any device to participate in a self service session through a mobile app. The app visually navigates customers through your customer service options seamlessly.

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Produkt-Broschüre

Knowledge Management Suite

Saas-based knowledge management platform lets you organise your entire knowledge base, evaluate and optimise support content, and develop valuable community forums, all from one place.

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Produkt-Broschüre

IVR Development & Applications Tools

IVR development and applications tools enable organisations to deploy all of their communication applications on a single, cost-effective platform  across any channel and empower customer to access anytime.

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Collateral: Vermittlungsplatzlösungen

 

For Cisco For Avaya For Microsoft

Collateral: Lösungen für Cisco UC

Produkt-Broschüre

Solutions for Cisco UC

Leverage your investment

Range of solutions for Cisco UC boast a wealth of advanced features to help customers around the world to leverage the platform’s capabilities and boost productivity.

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Produkt-Broschüre

Operator Console for Cisco: Enterprise

(Arc Pro Console)

Enterprise level operator console, designed exclusively for Cisco UC platforms ideal for organisations requiring a consultative, sophisticated, multi-tenant scalable solution.

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Produkt-Broschüre

Operator Console for Cisco: Business

(Andtek Console)

Operator Console for Cisco designed for mid-size organisations looking for a cost effective easy to configure out-of-the-box solution for reception and call handling capabilities,

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Produkt-Broschüre

Operator Console for Cisco: Helpdesk

(Andtek Call Center, Arc Call Connect)

Ideal for helpdesks/ departments looking to leverage call centre capability with Unified Communications without investment in complex contact centre solutions.

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Produkt-Broschüre

Cisco UC Provisioning

Provisioning tools greatly simplify the process and speed up daily administration tasks. Prepare the communications network to provide services to users, and handle daily tasks like assigning new phone numbers, changing user names or removing communications services.

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Collateral: Lösungen für Avaya UC

Avaya DevConnect Technology Partner

Solutions for Avaya UC

Leverage your investment

Our range of solutions for Avaya UC boast a wealth of advanced features to help customers around the world to leverage the platform’s capabilities, deliver the best communications experience, and boost productivity and efficiency across the organisation.

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Avaya DevConnect Technology Partner

Operator Console for Avaya: Enterprise

(Datapulse Intuition)

An enterprise level professional attendant operator console, designed exclusively for Avaya Unified Communications platforms. Ideal for organisations requiring a consultative, sophisticated, multi-tenanted scalable solution.

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Avaya DevConnect Technology Partner

Operator Console for Avaya: Business

(Communications Center for Avaya)

Operator Console designed for mid-size organisations looking for a cost effective out-of-the-box solution with desktop client and ACD, CTI functions. As a modular solution, you can add functionality as budget requires.

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Avaya DevConnect Technology Partner

Phone Applications for Avaya UC

Additional phone applications for Avaya

Phone applications for Avaya UC, help to expand the functionality and improve efficiencies direct from your phone to streamline and optimise communications processes

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Collateral: Lösungen für Microsoft

Microsoft Gold Certified Partner

Solutions for Microsoft

Our range of solutions for Microsoft Skype for Business boast a wealth of advanced features to help customers around the world to leverage the platform’s capabilities, deliver the best communications experience, and boost productivity and efficiency across the organisation.

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Microsoft Gold Certified Partner

Communications Center for SfB

A Contact Centre for SfB which intelligently manages all contact media types – in a single, fully integrated solution. For customers it means quicker response times, and for you it results in lower operational costs and exceptional gains in efficiency.

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Microsoft Gold Certified Partner

Operator Console for MS SfB

Operator Console for Microsoft SfB delivers exceptional customer experience and productivity benefits by putting instant, up-to-date information with queue-based routing, real-time status information and a better caller experience.

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Microsoft Gold Certified Partner

Quality Management for MS SfB

Capture inbound and outbound calls that come through the Microsoft SfB clients along with any other device managed through the Lync Server – including network controlled mobile devices.

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NEC

UC for Business: Operator Console

With Operator Console, receptionists and operators are empowered to manage incoming calls more professionally and efficiently than ever and have information at their fingertips.

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Collateral: Qualitätskontrolle

Produkt-Broschüre

Quality Management Suite

A range of workforce and business optimisation tools which include call and screen recording, speech analytics, workforce management, performance metrics, score cards, cost analysis and reporting tools.

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Produkt-Broschüre

Real-Time Speech Analytics

Offers fully automated quality assurance and call optimisation for every call. Allows organisations to monitor and improve conversations in real time, as well as evaluate call recordings.

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Produkt-Broschüre

Workforce Management

Workforce Management provides everything necessary to effectively manage your staff, forecast demand, create schedules automatically, develop insightful reports and improve operations.

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Produkt-Broschüre

Call Billing & Reporting

Call Billing and Reporting provides sophisticated analysis through a standard web-browser to help you monitor and manage call data across your entire organisation helping to reduce costs.

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Collateral: Integrations Tools

Produkt-Broschüre

Integration Services

Your organisation can quickly and easily develop, optimise, integrate and deploy dynamic communications solutions providing out-of-the-box integration with all major communications systems.

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Produkt-Broschüre

CTi Connect

CTI Connect is a standards-based CTI software solution that allows application developers and systems integrators to create voice self-service, contact centre and unified communications solutions for IP and TDM networks at dramatically lower cost by providing out-of-the-box integration with all major communications systems.

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Produkt-Broschüre

CRM Integration

CTI for CRM provides integration to a number of leading CRMs, such as Salesforce, MS Dynamics to name but a few.

With the CTI for CRM integration, agents receive productivity – enhancing features such as application screen pops directly to the contact at call arrival.

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