- Multi-tenancy capability
- Caller prioritization
- LiveMonitor / Wallboard
- Plug-in for Plantronics headsets
- Voice recording
- High availability
- Interfaces to CRM and SAP systems
Operate on success
NTWcall is the flexible and reliable solution regarding call distribution up to a complete contact center. Having no agent limitation, NTWcall offers maximum support for small companies and international enterprises alike with its scalability from single-user to multi-client system. NTWcall supports multiple languages and can be set up as high-availability solution.
The intuitively designed interface enables the agent to quickly handle calls in a professional and competent manner. The easy and effective search promptly provides the relevant data. Comprehensive presence and messaging function complete the operating and contact center comfort of NTWcall. Thanks to the NTW LiveMonitor, the service level stays under maximum control with different views and integrated alarming.
If used as a Windows-based server-client solution, the NTWcall clients may be rolled out via enterprise policy. The import of existing company data is easily done via one of many interfaces.
- As single-user or for multiple sites / clients
- In network, as hosting or cloud solution
- Independently from device or operating system: Cisco phone, browser, Windows client
As classic attendant console, NTWcall offers maximum reliability and flexibility for call operating – be it a single-user or a multi-client solution.
The NTWcall CC Contact Center offers all typical contact center functionalities and emphasises the highest user comfort
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