Advantages
- Call-back reminder with individual time specification
- Any number of call-back reminders possible
- Active call-back list with dial and delete functionality
- Forwarding to voice mail
- Back service for internal contacts: Signalling call-back request or availability
Call Back
Flexible call-back service
The Call Back Service offers different functionalities if an internal or external contact in unavailable. The following options exist:
- Call-back reminder with caller’s individual time specification
- Forwarding to voice mail
- (Internal) contact will be notified of call-back request
- Information as soon as (internal) contact is available again
Call-back reminder
A call-back reminder is easily set directly on the phone if a called contact is busy. The call-back list then saves multiple call-back reminders.
The time interval for the display (duration) of the call-back service as well as the call-back interval and the maximum period of the call-back reminder are set-up in the central configuration beforehand. Different call-back profiles are available:
- Call-back display on no answer
- Call-back display on busy
- Call-back display on second call (call waiting)
- Direct forwarding to voice mail
The active call-back list is accessible to the user at any time. Dialling or deleting an entry can be executed directly in the list.
Display “busy” with menu – voice mail, call-back request or end
Display “unavailable” with menu – voice mail, call-back request or end
Forwarding to voice mail
Instead of setting a call-back reminder, the caller may choose to be forwarded to the voice mail and leave a voice message.
Internal call-back service
For internal calls a call-back request can be made if the desired contact is busy. A message will appear on the phone as soon as the contact is available again.
Alternatively, a pop-up may be set which will be shown on the called party’s phone when they hang up. The call-back may be initiated using the simple push of a button (automatic call-back).
Call-back list on the Call-back list on the phone – menu containing call, delete or detail view
Automatic pop-up for set call-back request after time interval
Prerequisites
- 4 CPUs (Cores)
- 8 GB RAM
- Gigabit-/Fast-Ethernet network interface card
- 120 GB hard disk for installation
- Virtualization supported (VMware & HyperV)
- Microsoft Windows 2019 or 2016
- NTWcall Base
Cisco Unified Communications Manager 10.x (and higher)
Cisco IP Phone Series 6900, 7800, 7900, 8800, 8900, 9900, DX Series, Jabber and Cisco IP Communicator
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