- Headset controls switching tasks
- Integration in NTWcall
- Optimal for attendants or contact centre agents
- Easy configuration
- Individual settings
Plantronics headsets and the NTWcall client work fully integrated and enable the beginning of a new generation of attendant consoles.
Automation of operating tasks
NTWcall provides the integration of Plantronics headsets to control typical operating tasks. All typical headset events (on/off, smart sensor, docking, out-of-reach, button press) can be bound to switching tasks: Log-in/log-out, active/inactive, call answering, unavailable.
Switching task NTWcall
- Call answering
Example of headset binding
- Smart sensor
- Button press
Easy & individual configuration
The configuration settings are saved per agent and thereby allow maximum flexibility – additionally to efficiency and comfort – of the solution.
More information about Plantronics headsets.
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